The story of your veterinary practice is unfolding, and burnout and frustration do NOT have to be a part of your journey. You’re wondering how you can motivate your staff. You’re wondering how you can properly delegate tasks and train the right people to help you reach your practice goals. You’re just stuck in the “how” stage, and can’t seem to take action.
Private Veterinary Consulting
Setting up your private veterinary consultation is the first actionable step in taking control and excitement back.
With private veterinary consulting, your services are customized to your practice’s needs and goals.
You are in the driver’s seat. You are the visionary. YOU control your story.
”Veterinarians and their teams are the best people. I am always humbled and proud when my clients or my students feel their time with me was valuable and changed their lives for the better.Debbie Boone, CVPM, BS
Types of Private Consulting
Three days of onsite visit begins the full year of training, planning, and coaching for your veterinary practice team. During this visit, the practice is evaluated utilizing an extensive checklist. Financial data will be evaluated. Time is allocated for owners, associate veterinarians, practice managers, technicians, assistants, and customer service representatives to discuss their challenges with the consultant. Key areas will be highlighted for immediate action and team duties assigned. Mandatory meetings are planned to kick-start the process of making changes and getting all staff on the same page. I will shadow the staff through the cycle of service – phones, lobby, exam room, and checkout and make observations to improve both client and patient experience. Fee schedules are requested along with payroll data and profit and loss statements. This data is reviewed and benchmarked against industry standards.
A full report is submitted which contains long-range plans to meet owner’s goals, tools to help with implementation, training for owners and the staff, helpful forms and recommended reading.
To maintain momentum, quarterly return visits are scheduled and team development training along with goals and assigned tasks are reviewed. Mandatory team meetings are held to continue the training and gain staff feedback. Monthly scheduled phone calls are included to support the strategic plan and maintain accountability. Financial data is reviewed. The entire staff has email and phone call access to their consultant.
The goal is to develop leaders, set systems in place and develop good customer service and patient care habits that improve the practice experience for the client, patient, team and owners. When the team is excited, trained and motivated the practice moves forward rapidly.
Brief on-site visits where your practice team is observed, systems are reviewed, and improvements are suggested. Managers will obtain one-on-one coaching by me, a CVPM who understands the challenges of their job. Owners can explore implementing desired changes with input from me, a practice management consultant with over 35 years of veterinary management experience. One hour will be planned for a team training class and I will send a brief report of findings containing resources, tools, or recommended reading to help the team meet their goals. The rate is set for ½ day or 1 day plus travel expenses.
Phone Call Consultations
Sometimes practice owners or their managers need an outside perspective on a problem, advice on strategic plan, a career move or a Human Resources issue. Schedule a call to “ask the expert” and talk through the problem with me personally. Fee is hourly with a ½ hour minimum.